Refund policy

REFUND POLICY

30-Day Neural Adaptation Guarantee We are confident in the life-changing power of our neural technology. We understand that synchronizing with new biometric hardware takes time; therefore, we offer a 30-day return window from the date of delivery to test our products and integrate them into your wellness routine. If you are not satisfied with your experience, you may request a return.

Eligibility for Returns To be eligible for a return, please ensure:

  • The hardware and all included accessories (charging cables, sensors, etc.) are returned in the original packaging.

  • The product is in its original functional condition, free of physical damage or heavy signs of wear.

  • The return request is initiated within 30 days of the recorded delivery date.

Restocking & Handling Fees Please note that for non-quality related returns where the product packaging has been opened and the device has been used, a 15% Restocking & Handling Fee will be deducted from your final refund. This fee covers the costs associated with inspection, medical-grade sanitization, and the secure data-wiping process required to restore the hardware's integrity.

Subscription Policy For products involving ongoing digital services:

  • Non-Refundable: Subscription fees are non-refundable once the payment has been processed.

  • Cancellation: You may cancel your subscription at any time to prevent future billing. However, your access to premium features will remain active until the end of your current billing cycle.

Hygiene & Data Sovereignty As our hardware consists of wearable wellness sensors, all returned units undergo medical-grade sanitization and a secure hardware-level reset. This process ensures that all previous neural patterns and biometric data are permanently erased, and the hardware is clinically safe for refurbishment or recycling. We prioritize your biological privacy throughout the entire product lifecycle.

Return Process

  • Initiate: Contact support@dnai.network with your order number to start the process.

  • Instructions: Our team will review your request and provide the specific return shipping address and RMA (Return Merchandise Authorization) instructions.

  • Shipping Costs: Customers are responsible for return shipping costs unless the product arrived defective or has a confirmed manufacturing fault.

Refunds Once we receive and inspect your returned unit, we will notify you of the approval status. If approved, the refund (minus any applicable restocking fees) will be automatically processed back to your original payment method within 5-10 business days. Please note that your financial institution may require additional processing time to post the credit to your account.